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HP StoreOnce 2900 Service And Maintenance Guide
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StoreOnce 2700, 2900, 4500, 4700, and
4900 Service and Maintenance Guide
Part Number: BB877-90943
Published: July 2018
Edition: 8
Abstract
This is the Maintenance and Service guide for the HPE StoreOnce 2700, 2900, 4500, 4700,
and 4900 Backup products and has been updated for 3.16.1 software. These products are
also referred to as StoreOnce Backup single node rack products.
2
Table of Contents
Default Chapter
3
Table of Contents
3
Part Numbers for Replacement Parts
6
HPE Storeonce and HPE Proliant Documentation
6
Accessing HPE Proliant Documentation
6
Accessing the HPE D6000 Disk Enclosure Documentation
6
Identifying the Storeonce Processor Model
7
HPE Storeonce 4900 44TB Backup Server
7
Disk Enclosure Configurable Parts
8
HPE Storeonce 4700 24 TB Backup
9
HPE Storeonce 4500 24 TB Backup
10
HPE Storeonce 4500/4700 (24TB) and 4500 (48TB) Expansion Modules
12
HPE Storeonce 2900 24 TB Backup
12
HPE Storeonce 2700 8 TB Backup
13
General Storeonce Maintenance Activities
15
Preparing for Storeonce Maintenance Activities
15
HPE Storeonce Remote Support
15
Powering off the System before Performing Maintenance Activities
15
Powering on the System after Completing Maintenance Activities
16
Upgrading BIOS or Hardware Firmware Components
16
Updating Firmware Using the Storeonce GUI
16
Updating Firmware Using the Storeonce CLI
17
Upgrading Storeonce Software
18
POST Messages and Troubleshooting
18
Tasks that Are Unique to HPE Storeonce Backup
18
Rack Stability
18
Identifying Problems
20
Example Alert for a Failed Disk
20
Using the Storeonce GUI to Identify a Failed Disk
20
Viewing the Events Log
20
Viewing the Failed Disk in the Hardware Tree
21
Using the Storeonce CLI to Identify a Failed Disk
22
System Motherboard Replacement
26
Storeonce-Specific Motherboard Replacement Information
26
Motherboard Spares Part Numbers
26
DIMM Locations
26
Identifying the Activation Key for the Ilo4 License
27
Ilo and BIOS Configuration after Replacing the Motherboard
27
Configuring Ilo and RBSU Settings
28
RBSU Settings
28
Ilo4 Settings
30
The HP P1228 RAID Controller
31
The P1228 RAID Card in a Storeonce 4900 Server
31
HP P1228 Spares Part Numbers
31
Location of the HP P1228 RAID Cards (Server Rear View)
32
HP P1228 RAID Card Ports
32
Identifying a RAID Controller Failure
32
Replacing the HP P1228 Controller
33
The HP P1224 RAID Controller
35
HP P1224 Controller in Storeonce Systems
35
Part Numbers
35
Location of the RAID Cards (Server Rear View)
36
Identifying a RAID Controller Failure
37
Replacing the HP P1224 Controller
37
Internal Backplane Cabling Configurations
40
HPE Storeonce 2700 System Internal SAS Cabling
40
HPE Storeonce 2900 and 4500 System Internal SAS Cabling
41
HPE Storeonce 4700 System Internal SAS Cabling
42
RAID Cache Module and Supercapacitor Failures
43
About the Supercapacitor and RAID Cache Module
43
Replacing the RAID Cache Module and Supercapacitor
43
Replacing Fibre Channel Cards
45
VTL over Fibre Channel
45
Storeonce Catalyt over Fibre Channel
45
Disk Enclosures for Storeonce 4900 Backup
46
Disk Enclosure Components
46
When Replacing Drawer Assembly and Power Block Assembly
46
Powering on the Disk Enclosure
46
Powering off the Disk Enclosure
47
After Replacing a Component
47
Expansion Shelves
48
After Replacing a Component
48
Storage Shelves with HPE Storeonce 4700 Backup
48
Storage Shelves with HPE Storeonce 4500 Backup
50
Disk Replacement
52
Storeonce 4900 Backup RAID Configuration
52
Distributing the Disk Drives Correctly
52
Storeonce 4700, 4500, 2900 and 2700 RAID Configuration
53
Ordering the Correct Replacement Disk for a Failed Disk
53
Replacing a Hot Plug Disk in a Disk Enclosure of a Storeonce 4900
53
Important Safety Information
54
Installing the Drives in a Storeonce Disk Enclosure
54
Replacing a Hot-Plug Hard Disk in a Storeonce 4900, 4700, 2900 or 2700 Backup System
56
Rebuilding Storage if Multiple Disks Fail and a Raidset Is Broken
59
Storeonce Backup System Leds
60
Leds and Storeonce GUI
60
Storeonce 4900 Backup System Server Leds
60
Storeonce 4900 Backup Disk Enclosure Leds
62
Hot-Plug Drive Leds
66
Hot-Plug Drive Leds on HPE Storeonce 4900 Backup Server Units
66
Hot-Plug Leds on Disks in HPE Storeonce 4900 Backup Disk Enclosures
66
Gbit Ethernet Port Leds
68
10 Gbit Ethernet Card Leds
69
Fibre Channel Card Leds
69
The QR ISO Image
71
The Storeonce QR ISO Image
71
Download Quick Restore ISO Image
71
Create a Bootable QR USB Stick
71
Delete Storage
72
Boot the Appliance and Install the Storeonce Software
72
Performing a Configuration Restore
73
Storeonce Websites
76
Support and Other Resources
77
Accessing Hewlett Packard Enterprise Support
77
Accessing Updates
77
Customer Self Repair
78
Remote Support
78
Warranty Information
78
Regulatory Information
79
Documentation Feedback
79
Additional Regulatory Information
80
Belarus Kazakhstan Russia Marking
80
Turkey Rohs Material Content Declaration
81
Ukraine Rohs Material Content Declaration
81
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HP StoreOnce 2900 Specifications
General
Brand
HP
Model
StoreOnce 2900
Category
Network Hardware
Language
English
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