Technical support  36 
Technical support 
In this section 
Before you contact HP............................................................................................................................. 36 
HP contact information............................................................................................................................ 36 
 
Before you contact HP 
Be sure to have the following information available before you call HP: 
•  Technical support registration number (if applicable) 
•  Product serial number 
•  Product model name and number 
•  Applicable error messages 
•  Add-on boards or hardware 
•  Third-party hardware or software 
•  Operating system type and revision level 
 
HP contact information 
For the name of the nearest HP authorized reseller:  
•  In the United States, refer to the HP US service locator webpage 
(http://www.hp.com/service_locator
). 
•  In other locations, refer to the HP website (http://www.hp.com). 
For HP technical support: 
•  In North America: 
•  Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a 
week. For continuous quality improvement, calls may be recorded or monitored.  
•  If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more 
information about Care Packs, refer to the HP website (http://www.hp.com
). 
•  Outside North America, call the nearest HP Technical Support Phone Center. For telephone numbers 
for worldwide Technical Support Centers, refer to the HP website (http://www.hp.com
).