Problems
Diagnose Your Hardware 1 of 2
HP e-DiagTools
NOTE
Run e-DiagTools before contacting HP for warranty
service. This is to obtain information that will be
requested by a support agent.
HP e-DiagTools, the hardware diagnostics utility can
help you diagnose hardware-related problems on your
HP PC. For more information about this utility, refer to
the e-Diagtools User's Guide.
e-DiagTools User’s Guide ➤
Where Can I Get e-DiagTools?
There are three ways to access e-DiagTools:-
• from the Utility Partition on your hard disk drive
(recommended)
• from one of the CD-ROMS that came with your PC: the
HP Image Library and Diagnostics System CD-ROM
• from the HP e-DiagTools CD. You can order this CD-
ROM from HP’s Support web site.