To Next PageTo Next Page
Why does HP Software initialization fail?
If the link initialization procedure to the remote HP Software system failed, ensure that the main and remote systems are physically and correctly connected. Also, make sure that you entered the correct remote system S/N, SSID, and path parameters (port, link address, logical address).
What causes HP XP P9500 Software 'Initialization Failed' error?
The 'Initialization Failed' error for HP Software occurs because the link initialization procedure for the secondary system failed. Ensure that the cables between the primary and secondary systems are correctly connected. Verify that you entered the correct serial number (S/N) of the secondary system and the correct path parameters, such as primary system port, secondary system port, and controller ID. Also, confirm that the topology settings of the primary and secondary systems ports are correct.
What to do if HP Software shows 'Serial Number Mismatch'?
If the HP Software shows a 'Serial Number Mismatch', it means the serial number (S/N) of the secondary system does not match the specified serial number. Ensure that you entered the correct secondary system S/N and path parameters (for example, primary and secondary system port, and controller ID). After that, delete the failed path. You may need to change the minimum paths setting or delete the secondary system in order to delete the path. After deletion finishes, add the path and the secondary system back. Make sure that you entered the correct controller ID, and also make sure that the topology settings of the primary and secondary system ports are correct.
What to do if the HP XP P9500 Remote Web Console hangs?
If the HP Software Remote Web Console hangs, ensure the issue isn't with your computer, Ethernet hardware, or software. Restart your computer, which won't impact ongoing Cnt Ac-J operations. Verify all Cnt Ac-J requirements are met. Confirm that the primary and secondary systems, along with remote copy connections, are powered on and fully operational, including NVS and cache. Double-check all entered values and parameters in the Remote Web Console for accuracy, such as the secondary system S/N and path parameters. Avoid using Performance Monitor during these operations.
How to troubleshoot HP XP P9500 Software communication failure?
If the main HP Software system connected to the remote system successfully, but a logical communication timeout occurred, ensure that the remote system port and data path hardware (cables and switches) are properly configured and functioning.
What to do if HP Software pair suspended by M-VOL Failure?
If the user suspended the HP Software pair from the MCU using the M-VOL Failure for Suspend Kind option, resynchronize the pair from the MCU (Resume Pair).
How to fix HP XP P9500 Software Serial Number Mismatch?
If the remote HP Software system’s serial number (S/N) does not match the specified S/N, ensure you have entered the correct remote system S/N, SSID, and path parameters, including port, link address, and logical address. Delete the failed path; you may need to change the minimum paths setting or delete the remote system to do so. Then add the path/remote system using Edit Path or Add RCU. For Fibre connections, verify the Controller ID and Fibre Channel topology settings on both main and remote system ports.
What causes HP XP P9500 Software Remote Web Console to hang?
If the HP Software Remote Web Console computer hangs, or Continuous Access Synchronous Z operations do not function properly, ensure the problem isn't due to the PC, Ethernet hardware, or software; restart the PC. Confirm all Continuous Access Synchronous Z requirements and restrictions are met, such as Track format, LVI, VOLSER, and DFW. Verify the main and remote systems and data paths are powered on and fully operational, including NVS and cache. Double-check all input values and parameters to ensure correct information is entered on the Remote Web Console computer, such as remote system S/N and ID, path parameters, M-VOL and R-VOL IDs.
What causes the Invalid Port Mode error in HP XP P9500 Software?
If you receive an 'Invalid Port Mode' error in HP Software, it indicates the specified port isn't configured as an initiator port, or the path already exists. Verify the topology settings of the primary and secondary system ports are correct. Ensure you've entered the correct secondary system S/N and path parameters (primary system port, secondary system port, and controller ID). Then, delete the failed path. You might need to adjust the minimum paths setting or remove the secondary system to delete the path. After deletion, re-add the path and the secondary system.
What to do if HP XP P9500 shows 'Communication error'?
A timeout error has occurred in the path between the primary and secondary systems. Delete the failed path and retry.
General