5 System diagnostics and
troubleshooting
This chapter describes the tools available for diagnosing and troubleshooting system issues, and
includes these topics:
●
Customer Self Help on page 113
●
Troubleshooting checklist on page 134
●
LED color definitions on page 134
●
HP Insight Diagnostics Offline Edition on page 134
●
POST error messages on page 138
Customer Self Help
Help and Support Center
The HP Help and Support Center (HSC) provides online access to technical support information,
software updates and downloads, diagnostic tools, and HP support contact information.
To open the online HSC from your desktop, select Start>Help and Support.
HSC contains the following support areas:
●
HP Product Information (requires Internet access)—Links to the HP Technical Support website for
your product. You can access all related documentation, downloads and updates, tools, and more.
●
HP Software and Driver Downloads (requires Internet access)—Links to software downloads and
updates for specific HP products.
●
HP Support Tools (requires Internet access)—Links to self-help tools and diagnostics offered by
HP Instant Support Professional Edition.
●
Contact HP for Support (does not require Internet access)—Provides two options:
◦
Chat with an expert online (requires Internet access)—Provides a tool to communicate with
a support specialist online through Active Chat.
◦
Call a support agent—Provides hardware details about your workstation and HP support
phone numbers worldwide.
HP SoftPaq Download Manager
The HP SoftPaq Download Manager enables you to download software updates for your workstation
from the HP support site. You can download the HP Softpaq Manager from
http://h20331.www2.hp.com/
Hpsub/cache/509658-0-0-225-121.html and install it on your workstation.
ENWW Customer Self Help 113
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