Error
code
Issue Steps to resolve issue
003
DisplayPort cable is
disconnected or no
video stream detected.
1. Make sure the DisplayPort cable is plugged in to the link
box and computer.
2. On your computer, go to Control Panel System and
Security System.
3. Click Device Manager, and then click to expand the list
under Universal Serial Bus controllers.
4. Right-click Generic USB Hub (there may be more than
one with the same label), and then select Properties.
5. Click the Power Management tab, and then de-select
Allow the computer to turn off this device to save
power.
6. Restart the link box.
7. Restart VIVE Console.
If the issue persists, try updating your GPU driver to the
latest version.
006
DisplayPort
connection is not
stable.
§ Try restarting the headset.
§ Try another DisplayPort port on your computer.
§ Check if your graphics card supports DisplayPort.
007, 008 ROM checksum failed.
Try again after
updating the software.
1. Follow the steps to re-download and update the software.
2. Run the firmware update again.
009
The USB cable must
be connected to a USB
3.0 or higher port on
the computer.
1. Make sure the USB cable is connected to a USB 3.0 or
higher port on the computer.
2. If the USB cable is already connected to a USB 3.0 or
higher port on the computer, try switching to a different
USB 3.0 or higher port.
3. If the issue persists, on your computer, go to Control
Panel System and Security System.
4. Click Device Manager, and then click to expand the list
under Universal Serial Bus controllers.
5. Right-click Generic USB Hub (there may be more than
one with the same label), and then select Properties.
6. Click the Power Management tab, and then de-select
Allow the computer to turn off this device to save
power.
7. Restart the link box.
8. Restart VIVE Console.
83 Settings
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