Are the base stations covered by warranty if accidentally
damaged?
The hardware may be purchased separately from the Accessories tab on www.vive.com/
product/.
Please follow the recommended setup instructions for the base stations carefully, since product
warranty does not cover accidental damage.
Stop using the base stations if they are damaged, especially if its front panels are cracked.
When VIVE Pro is in use, my TV remote isn't working.
What can I do?
The hardware may be purchased separately from the Accessories tab on www.vive.com/
product/.
The base stations may affect some nearby infrared sensors, such as those used by an IR TV
remote control.
1. Re-adjust the angle of the base stations so that they are not directly facing your TV.
2. Verify that your remote control is working without interference from VIVE Pro.
3. Set up the play area again.
For more information, you may refer to the SteamVR Troubleshooting page.
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