20
Frequently Asked Questions (FAQ)
What can I do if the Client cannot access the Internet?
5. Check and ensure that the Client is connected to the Mobile Wi-Fi properly.
6. Check the power status to ensure that the Mobile Wi-Fi is powered on.
7. Check the signal strength to ensure that the area is covered by the network.
8. Check that the network mode is correct. For details about network modes, see Mobile
Network Settings on the management page.
9. You must configure the correct peer-peer protocol (PPP) user name and PPP password
when you access the Internet through the Mobile Wi-Fi. Check whether the user
name and the password are correct, and see Profile Management on the
management page for details.
10. If the DHCP server is disabled and the Client obtains the IP address dynamically, the
device cannot access the Internet either. In this case, you need to change the mode to
manually assign an IP address. See DHCP Settings on the management page.