4. VoIP Phone Setup
Your modem’s WiFi has been pre-configured.
You’ll find the WiFi network name (SSID) and
password (WLAN Key) printed on a sticker on
the back of your modem.
1. Make sure that WiFi is enabled on your computer, tablet,
smartphone or other WiFi device.
2. View the list of available WiFi networks on your WiFi device
and select the network called WiFi-XXXX (XXXX will be 4
random alphanumeric characters).
3. Enter the WiFi password (security key) exactly as printed on
the sticker on the back of your modem.
Note: You may notice there are two WiFi networks present.
You may connect to either of these, however most devices
will only be compatible with the 2.4GHz network. See the
sticker on your modem for more network details.
3. WiFi (Wireless) Setup
By default, your VoIP phone service should
set up automatically once your NBN™ and
VoIP services are active and your modem is
online.
All you have to do is plug a handset into the Phone1 port on
the back of your modem.
If you can’t use your VoIP phone service after setting up,
please use the contact details in section 8 of this guide to
call our Support Team for assistance.
Porting your existing phone number to VoIP?
If you’ve asked us to convert your existing phone number
to a VoIP service, please allow up to 7 days after your NBN™
service is active for this porting process to complete. We’ll
send you an email to confirm when your VoIP service is
active and ready to use.
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