1. After logging into the modem settings (see steps 1-2 on
previous page) you can customize your WiFi network details as
part of the Start Wizard, or by selecting Home Network > WLAN
Settings.
2. Your modem has 2 WiFi networks which share the same
password but broadcast on different frequencies. If your
device(s) can’t connect to the latest 5GHz network, use the
2.4GHz one.
3. The 2.4/5GHz SSIDs are the names of your WiFi networks. You
can change these to anything you’d like so they’re easier to spot
in a list of WiFi networks to join.
4. If you’re in the Home Network settings (not the Start Wizard)
make sure Security mode is set to WPA-PSK+WPA2-PSK with
TKIP+AES WPA encryption.
5. The password/WPA pre-shared key/WLAN Key is the password
for your WiFi networks. Change this to something that’s hard
for others to guess but easy for you to remember. Make sure
you write down your new WiFi details, otherwise you may
need to factory reset your modem if you forget them.
6. Click Save. After changing your WiFi details, you may need to
reconnect your WiFi device(s) using the new name/password.
7. WiFi Customisation
8. Contact Support
iiNet Westnet Internode
13 22 58 1300 786 068 1300 788 233
support@iinet.net.au support@westnet.com.au support@internode.com.au
iinet.net.au/support westnet.com.au/myhelp internode.on.net/support
Available 24/7
For operating hours during public
holidays visit iinet.net.au/contact
Available 24/7
For operating hours during public
holidays visit westnet.com.au/contact
Mon-Sun 7AM-Midnight (ACST)
For operating hours during public
holidays visit internode.on.net/contact
Account management
toolbox3.iinet.net.au
Account management
myaccount3.westnet.com.au
Account management
internode.on.net/myinternode
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