7
0800 Fibre LTD
Model Type HG8240
Trouble-shooting steps
POWER
Off. No power. Check all cables are
plugged in and turned on at the wall.
Steady green. The ONT is powered on.
TEL1 (Telephone)
LOS (Loss of Service)
PON (Passive Optical Network)
If your power is on and the PON is off
please contact your Internet
Service Provider.
Steady on. Your ONT is connected to the
fibre network and working as it should.
This is a good thing.
Blinking. Something may be configured
incorrectly. Contact your Internet Service
Provider to raise a fault.
Off. This is good, you don’t want this
lighting up.
On. Something is broken, contact your
Internet Service Provider to raise a fault.
Blinking. There could be a problem,
contact your Internet Service Provider.
LAN1 (Local Area Network)
Off. Nothing is plugged into the LAN1
port. If you have plugged a cable into
this port and the light is still off, this could
indicate a fault.
On. A cable has been plugged into
this port.
Blinking. Data is being uploaded or
downloading from the Internet.
NOTE: In some situations you may be expected to plug your modem
into any of the other LAN ports (LAN2-4). Same scenario applies to
the LAN1 port, just a different port. Your service provider will confirm
which port to plug into.
Off. A landline number hasn’t been
provisioned for your fibre connection.
Blinking slowly (every 2 seconds). Trying
to register your landline connection with
your Internet Service Provider. (Not yet
ready to use).
Contact your Internet Service Provider when it has
been more than 30 minutes since you have been
connected and all the other lights are behaving as
they should.
On. Your number should be good to go.
Plug your phone cable into this port, if you
have not done so already.
Blinking quickly. Phone is ringing or off
the hook.
NOTE: TEL2 will only light up if a connection has been set up for this
port. If a connection has been set up, they will act the same as TEL1.
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