Hummer 2003 H2 Warranty And Owner Assistance Information

Owner Assistance
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to HUMMER. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resoled by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealer management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service, or parts manager,
contact the owner of the dealer facility or the
general manager.
STEP TWO: If after contacting a member of dealer
management, it appears your concern cannot be
resolved by the dealer without further help contact the
HUMMER Customer Assistance Center by calling
1-866-HUMMER6 (486-6376). (In Canada, contact
GM of Canada Central Office in Oshawa by calling
1-800-263-3777: English or 1-800-263-7854: French).
We encourage you to call the toll-free number
in order to give your inquiry prompt attention.
Please have the following information available to give
the Customer Assistance Representative:
• Vehicle Identification Number (VIN) (This is
available from the vehicle registration or title, or the
plate above the left top of the instrument panel
and visible through the windshield.)
• Dealer name and location
• Vehicle’s delivery date and present mileage
When contacting HUMMER, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
STEP THREE: Both General Motors and your GM
dealer are committed to making sure you are completely
satisfied with your new vehicle. However, if you
continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you should
file with the GM/BBB Auto Line Program to enforce
any additional rights you may have.
The BBB Auto Line program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
23

Hummer 2003 H2 Specifications

General

Brand	Hummer
Model	2003 H2
Category	Automobile
Language	English