Hunter Pacific International – www.hunterpacific.com.au
9
Fan Owner Warranty & Operations Manual
7) Warranty
CEILING FANS
Please select your fan carefully and discuss your needs with a sales professional who knows your local area.
Fans that do not perform as expected and which are not faulty cannot be replaced or exchanged under
warranty. Proper performance relies on the right fan being correctly installed in the optimum location. Fans
have 2 years in-home warranty and a further 3 years parts only warranty for the motor. Corrosion is not
covered by warranty unless the affected part is defective when first unpacked or the corrosion has occurred
within 90 days of installation in a normal indoor room not subject to condensation or poor ventilation issues.
Blades are warranted on a parts only basis as they can be removed and replaced by the customer. Please
advise our warranty department if extenuating circumstances apply (eg. related to age or disability)
REMOTE CONTROLS
Hunter Pacific remote controls have a 12 month in-home warranty period for the remote control receiver and a
12 month parts only warranty for the hand piece. Remote controls supplied as part of a "fan + remote"
package are only covered by the above 12 months warranty. Please note the remote control receiver is not
part of the fan, instead being a separately connected accessory device. The remote control receiver is often
fitted into the fan mounting bracket for convenience but is not an integral part of the fan and not covered by the
warranty provisions of the fan itself. Resetting of DIP switches in remote hand pieces is not covered by
warranty and a service call fee will apply. A service bulletin explaining how to find the correct DIP code is
available at no charge. Batteries, if supplied, are done so as a complimentary (free) item only and not covered
by warranty.
LIGHT KITS
Hunter Pacific light kits including ballasts, transformers or controllers have a 12 month warranty period. Light
globes, if supplied, are done so as a complimentary (free) item only and not covered by warranty. Corrosion is
subject to the same limitations as for fans above.
What is in-home warranty?
Hunter Pacific offers a 2 year in-home warranty (12 months for remote controls and lights) to Hunter Pacific
ceiling fans installed within the coverage of our network of service agents in cases where the product fails due
to defective materials or workmanship. This warranty does not cover corrosion, installation faults, house wiring
faults, loose blades or fittings or damage of any kind.
In areas outside coverage of Hunter Pacific service agents, Hunter Pacific will reimburse customers a standard
service call fee (based on the national average) for using their own electrician. Conditions apply and any
service request must be arranged with the Hunter Pacific warranty department before calling your own
electrician. Under no circumstances will reimbursement be made for call-out fees or other costs without prior
approval. When installed as recommended by Hunter Pacific (via an isolation switch) a fan or remote control
can be switched off at the wall in case of a fault. If the product cannot be turned off because an isolation switch
is not fitted then costs involved in disconnecting the product while awaiting warranty service are borne solely
by the customer.
What is the parts only warranty?
Hunter Pacific will supply parts only, shipped to the customer or their nominated agent. Conditions apply.
Please note labour associated with installation of these parts, or associated electrical costs of removing and
reinstalling the product to effect repair is borne by the customer.
This additional warranty offer excludes corrosion damage of any type. Please contact our warranty department
for additional information.
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