Trouble Shooting
Photos Do Not Capture Subject of Interest
1. Check the “Sensor Level” (PIR sensitivity) parameter setting. For warm
environmental conditions, set the Sensor Level to “High” and for cold weather use,
set the sensor for “Low”.
2. Try to set your camera up in an area where no heat resources are in the camera’s
field of view.
3. In some cases, set the camera near water will make the camera take images with
no subject in them. Try to aim the camera over ground.
4. Try to set camera on stable and immovable objects, i.e.: large trees.
5. At night, motion detector may detect beyond range of the IR illumination. Reduce
distance setting by adjusting sensor sensitivity.
6. Rising sun or sunset can trigger sensor. Camera must be reoriented.
7. If person/animal moves quickly, it may move out of the camera’s field of view
before photo is taken. Move camera further back or redirect camera.
Camera Stops Taking Images or Won’t Take Images
1. Please make sure that the SD card is not full. If the card is full, camera will stop
taking images. Or user can turn on Cycle Recording to avoid such problem.
2. Check batteries to make sure that alkaline, or NiMH AA batteries left power is
enough for camera to work.
3. Make sure that the camera power switch is in the “On” position and not in the “Off”
or “Test” modes.
4. When 4G function is on, there will be around 1-minute interval for camera to send
out photo before camera shooting the next photo. Pull out SIM card, camera can
shoot photos continuously.
5. Format the SD card with camera before using or when camera stops taking
images.
Night Vision Flash Range Doesn’t Meet Expectation
1. Check to make sure that batteries are fully charged, or left power is enough.
2. “Max Range” offers better IR flash range. Given IR flash range values are based
on Max Range setting, so adjust Night Mode to Max Range for better night vision
flash range.
3. High-quality 1.2V NiMH rechargeable AA batteries can also offer much better IR
flash range, alkaline batteries cannot deliver enough amperage to power the
illuminator consistently at night.
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