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E
emaysAug 9, 2025
Why is my Hussmann Merchandiser product not holding temperature?
- SStephanie WilliamsAug 9, 2025
If the Hussmann Merchandiser isn't holding temperature, several factors could be at play. First, check the case's location. It should be at least 15 feet away from doors, windows, or air vents, as ambient conditions can affect its operation. Cases operate best at 55% Relative Humidity and 75°F. Also, ensure the shelf control isn't set too low and that you're using approved containers. Preheat the case before loading products, and make sure the internal product temperature is 160°F or greater when placed in the case. Load product in a single layer, in direct contact with shelves and hold product for the recommended time. If low voltage is suspected, dispatch a Hatco authorized service agent.
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