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Troubleshooting
2. The charging cable does not disconnect from the car
The Hypervolt Home device is unfortunately not responsible for locking
the cable inside your vehicle charge port. It is the electric vehicle
which must release the charging port lock in order to allow the cable
to be safely disconnected. In this case, the vehicle has not ended the
charging session.
You must end the charging session from the vehicle before removing
the charging cable. Check the vehicle user guide in order to
ascertain how this is done for your particular make and model.
Although each vehicle has a different technique for ending the
charging session, most charge port unlock buttons can be found in
the vehicle’s centre console between the two front seats, or by the
driver’s door.
What to do if ...
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