Using the HelpWare Support Family
Using the HelpWare Support Family
IBM HelpWare is the solution for IBM PC service and support
wherever IBM products are sold and serviced. Purchasing an IBM
PC hardware product entitles you to standard help and support
during the warranty period. If you need additional support and
services, HelpWare provides a wide variety of extended services
that address almost any need.
Using Electronic Support Services
If you have a modem, you can get help from several popular
services. Bulletin boards and online information services provide
assistance through question-and-answer message areas, live chat
rooms, searchable databases, and more.
Technical information is available on a wide range of topics, such as:
Hardware setup and configuration
Preinstalled software
OS/2, DOS, and Windows
Networking
Communications
Multimedia
The IBM PC Company Bulletin Board System (BBS) can be reached
24 hours a day, 7 days a week. Modem speeds of up to 14400 baud
are supported. Long distance telephone charges might apply. To
access the PC Company BBS:
In the U.S., call 1-919-517-0001.
In Canada:
– In Markham, call 905-316-4255.
– In Montreal, call 514-938-3022.
– In Toronto, call 416-492-1823.
– In Vancouver, call 604-664-6466.
Commercial online services that contain information about IBM
products include:
CompuServe
368 PC Server 520 User's Handbook for PCI/EISA
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