Using the HelpWare Support Family
Use the following GO words: APTIVA, IBMPS2, ThinkPad,
PowerPC, ValuePoint, IBMSVR, or IBMOBI.
PRODIGY
Use the Jump command; type IBM and select PC Product
Support.
America Online
Use the “Go to” keyword IBM Connect.
On the World Wide Web, the IBM Personal Computers home page
has information about IBM Personal Computer products and
support. The address for the IBM Personal Computer home page is:
http://www.pc.ibm.com
Getting Information by Fax
If you have a touch-tone telephone and access to a fax machine, in
the U.S. and Canada you can receive by fax free marketing and
technical information on many topics, including hardware, operating
systems, and local area networks (LANs). You can call the IBM PC
Company Automated Fax System 24 hours a day, 7 days a week.
Follow the recorded instructions, and the requested information will
be sent to your fax machine.
To access the IBM PC Company Automated Fax System, do the
following:
In the U.S., call 1-800-426-3395.
In Canada, call 1-800-465-3299.
Getting Help by Telephone
During the warranty period, you can get help and information by
telephone through the IBM HelpWare PC Support Line. Expert
technical-support representatives are available to assist you with
questions you might have on the following:
Setting up your server and IBM monitor
Installing and setting up IBM options purchased from IBM or an
IBM reseller
60-day, preinstalled-operating-system support
Chapter 8. Getting Help, Service, and Information 369
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