Symptom Action
The ScrollPoint III
Mouse does not work.
Clean the mouse. Verify that:
v The computer is turned on and the brightness controls are
set correctly.
v The mouse is securely connected to a USB connector on
the computer.
If you cannot correct the problem, have the computer
serviced.
The ScrollPoint III
Wireless Mouse does not
work.
When the wireless receiver is installed, a software utility
provides status icons and help information in the lower-right
corner of your desktop just above the default Windows task
bar. Click ? (help) to find more information about the
wireless keyboard.
v Clean the mouse.
v Verify that the computer is turned on and the brightness
controls are set correctly.
v Change the batteries in the mouse.
v Change the channel on the mouse.
If you cannot correct the problem, have the computer
serviced.
The operating system
will not start.
Verify that:
v There is no diskette in the diskette drive.
v The startup sequence includes the device where the
operating system resides. Usually, the operating system is
on the hard disk.
During startup, look for the prompt to start the IBM Setup
Utility program. Press the function key that is specified.
Verify the startup sequence in the IBM Setup Utility
program.
If you cannot correct the problem, have the computer
serviced.
An error code is
displayed before the
operating system starts.
Write down the code number, and see “Error codes” on
page 23.
The computer beeps
multiple times before the
operating system starts.
Verify that no keys are stuck down.
If you cannot correct the problem, have the computer
serviced.
Chapter 4. Troubleshooting and diagnostics 21
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