In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from
9:00 a.m. to 6:00 p.m.
Note: Response times vary; may exclude some holidays.
If possible, be at your computer when you call. Please have the following
information ready:
v Machine type and model
v Serial numbers of your IBM hardware products
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information
Telephone numbers
Phone numbers are subject to change without notice. For the most up-to-date
phone numbers, go to http://www.ibm.com/pc/support/ and click Support
Phone List.
Country Telephone number
Austria Österreich 01-24 592 5901
Belgium - Dutch Belgie 02-210 9820
Belgium - French Belgique 02-210 9800
Canada Toronto only 416-383-3344
Canada Canada - all other 1-800-565-3344
Denmark Danmark 45 20 82 00
Finland Suomi 09-459 6960
France France 02 38 55 74 50
Germany Deutschland 07032-1549 201
Ireland Ireland 01-815 9200
Italy Italia 02-7031 6101
Luxembourg Luxembourg 298-977 5063
Netherlands Nederland 020-514 5770
Norway Norge 66 81 11 00
Portugal Portugal 21-791 51 47
Spain España 91-662 49 16
Sweden Sverige 08-477 4420
Switzerland Schweiz/Suisse/Svizzera 058-333 0900
United Kingdom United Kingdom 01475-555 055
U.S.A. and Puerto Rico U.S.A. and Puerto Rico 1-800-772-2227
Chapter 5. Getting information, help, and service 29
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