messages and error codes. The information that comes with your computer
also describes the diagnostic tests that you can perform.
If you suspect a software problem, refer to the information for the operating
system or application program.
Calling for service
If possible, be at your computer when you call. Please have the following
information ready:
v Machine type, model, and serial number
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information
To find the telephone number for the HelpCenter nearest you, see “Telephone
numbers” in the “Getting information, help, and service” chapter.
Appendix A. Warranty information 39
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