MAP 1020: Problem Determination
Purpose of This MAP
Use this MAP to get an error code if you were not provided one by the customer or
you are unable to load diagnostics. If you are able to load the diagnostics, go to
MAP 0020 in the
IBM RS/6000 Diagnostic Information for Multiple Bus Systems
.
The Service Processor may have recorded one or more symptoms in its error log. It
is a good idea to examine that error log before proceeding (see Service Processor
System Information Menu).
Be prepared to record code numbers and use those numbers in the course of
analyzing a problem. Go to “Step 1020-1” on page 2-11.
The Service Processor may have been set by the user to monitor server operations
and to attempt recoveries. You may wish to disable these actions while you diagnose
and service the system. If the system was set up according to the recommendations
of the User's Guide, all the settings of the Service Processor (except Language)
were saved by using the SAVE/RESTORE HARDWARE MAINTENANCE POLICIES
Service Aid. You may use that same Service Aid to restore the settings at the end of
your service action.
Just in case the Service Processor settings were not saved by the user, if you
disable them, you should make notes of their current settings for restoration before
you leave.
Chapter 2. Maintenance Analysis Procedures 2-9
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