Customer Support and Services
Bulletin boards and online services contain information on many
topics, such as:
PC user groups.
PC questions and answers.
OS/2 topics.
Solving problems.
Technical information.
Hardware and software configurations.
Networking.
The IBM PC Company Bulletin Board System (BBS) can be reached
24 hours a day, 7 days a week. Modem speeds of up to 14,400
baud are supported. Long-distance telephone charges might apply.
To access the PC Company BBS:
In the U.S., call 1-919-517-0001.
In Canada, call the center closest to you:
– Markham: call 905-316-4255.
– Montreal: call 514-938-3022.
– Toronto: call 416-492-1823.
– Vancouver: call 604-664-6466.
Commercial online services that contain information about IBM
products include:
CompuServe.
Use the following GO word: ThinkPad.
Prodigy.
Use the Jump command; type IBM and select PC Product
Support.
America Online.
Use the Go to keyword IBM.
Chapter 8. Solving Computer Problems 169
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