Customer Support and Services
Purchasing Additional Services
During and after the warranty period, you can purchase additional
services, such as support for IBM and non-IBM hardware, operating
systems, and application programs; network setup and configuration;
upgraded or extended hardware repair services; and custom
installations. Service availability and name might vary by country.
Enhanced PC Support Line:
Enhanced PC Support is available for desktop and mobile IBM
computers that are not connected to a network. Technical support is
provided for IBM computers and IBM or non-IBM options, operating
systems, and application programs on the Supported Products list.
This service includes technical support for:
Installing and configuring your out-of-warranty IBM computer.
Installing and configuring non-IBM options in IBM computers.
Using the operating system.
Using selected application software and games.
Tuning performance.
Installing device drivers remotely.
Setting up and using multimedia devices.
Identifying system problems.
Interpreting documentation.
You can purchase this service for a single incident or multiple
incidents. For more information about purchasing Enhanced PC
Support, see “Ordering Support Line Services” on page 171.
Network and Server Support Line:
Network and Server Support includes all the features of the
Enhanced PC Support Line and is available for simple or complex
networks made up of IBM workstations and servers using major
network operating systems. In addition, many popular non-IBM
adapters and network interface cards are supported.
This service includes technical support for:
Installing and configuring client workstations and servers.
Identifying system problems and correcting problems on the
client or the server.
170 IBM ThinkPad 380 or 380D User's Guide
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