Chapter 6. Getting Service
Information on Your Computer ................... 171
Option List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Identification Numbers . . . . . . . . . . . . . . . . . . . . . . 171
Problem Recording Sheet .................... 172
HelpWare Customer Support and Service ........... 173
Help by Telephone ........................ 173
ThinkPad EasyServ . . . . . . . . . . . . . . . . . . . . . . . . 174
Getting Help around the World ................. 174
Fax Information . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Electronic Support Services ................... 175
Purchasing Additional Services ................... 177
Enhanced PC Support Line ................... 177
Client Support Line ........................ 178
Network and Server Support Line ................ 178
Ordering Support Line Services ................. 178
Warranty and Repair Services .................. 179
Obtaining IBM Operating System Updates ............ 180
Getting Update Diskettes ..................... 180
Ordering Publications . . . . . . . . . . . . . . . . . . . . . . . 180
Copyright IBM Corp. 1997 169
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