Hard disk drive problems
Problem: The hard disk drive makes a rattling noise intermittently.
Solution: The rattling noise might be heard when:
v The hard disk drive starts accessing the data or when it stops.
v You are carrying the hard disk drive.
v You are carrying your computer.
This is a normal characteristic of a hard disk drive and is not a defect.
Problem: The hard disk drive does not work.
Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there
is no exclamation point ! to the left of the hard disk drive or its child node. If
there is such a mark, the hard disk drive is disabled. Clear the mark to enable
the drive by pressing the Insert key.
Startup problems
Problem: The Microsoft
®
Windows
®
operating system will not start.
Solution: Use the Access IBM Predesktop Area to help solve or identify your
problem.
Starting the Access IBM Predesktop is easy. If the Windows operating system
does not start correctly, the Access IBM Predesktop Area will start
automatically. If, for some reason the Access IBM Predesktop Area does not
open automatically, do the following:
1. Turn off your PC, and then turn it back on again.
2. Watch the screen carefully while your PC starts. When the following
prompt is displayed, press the blue Access IBM button to open the Access
IBM Predesktop Area: “To interrupt normal startup, press the blue Access
IBM button.” The Access IBM Predesktop Area opens to the Utilities page.
Solving computer problems
Chapter 2. Solving computer problems 27
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