Chapter 1. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in the IBM System x3400 Types 7973, 7974, 7975,
and 7976. It describes the diagnostic tools that come with the server, error codes
and suggested actions, and instructions for replacing failing components.
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for the server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For
information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document.
Related documentation
In addition to this document, the following documentation also comes with the
server:
v Installation Guide
This printed document contains instructions for setting up the server and basic
instructions for installing some options.
v User’s Guide
This document is in Portable Document Format (PDF) on the IBM System x3400
Documentation CD. It provides general information about the server, including
information about features, and how to configure the server. It also contains
detailed instructions for installing, removing, and connecting optional devices that
the server supports.
v Rack Installation Instructions
This printed document contains instructions for installing the server in a rack.
v Safety Information
This document is in PDF on the IBM System x3400 Documentation CD. It
contains translated caution and danger statements. Each caution and danger
statement that appears in the documentation has a number that you can use to
locate the corresponding statement in your language in the Safety Information
document.
v Warranty and Support Information
This document is in PDF on the IBM System x3400 Documentation CD. It
contains information about the terms of the warranty and getting service and
assistance.
Depending
on the server model, additional documentation might be included on the
IBM System x3400 Documentation CD.
© Copyright IBM Corp. 2006 1