v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1962 A hard disk drive does not contain a valid
boot sector.
1. Make sure that a bootable operating system is
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components, depending on
the server model:
v Hot-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SAS/SATA backplane
v
Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SATA backplate
4.
Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SAS/SATA backplane
v
Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SATA backplate
5.
(Trained service technician only) Replace the
system board.
2462 Video configuration error occurred.
1. Reseat the video adapter, if one is installed.
2. (Trained service technician only) Replace the
system board.
Chapter 2. Diagnostics 33
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