ICE Games CANDY FACTORY

Questions and Answers

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Kyle BarnesAug 17, 2025
Why is my ICE Games Arcade Game Machine not taking money or giving credits correctly?
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  Raven FloresAug 17, 2025
  If your ICE Games Arcade Game Machine isn't taking money or giving credits correctly, there could be several reasons: * A bad coin switch might be the culprit, so check it with a meter and replace if necessary. * The coin discounting might be set wrong, so verify the programmable settings. * The coins per credit setting could be incorrect, so check the programmable setting. * The coin mechanism might be faulty, so adjust or replace it. * There could be loose or damaged harnessing, so check with a meter and repair. * A bad main P.C. board can cause this issue, so consider repairing or replacing the main board.
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Ashley GoodwinAug 19, 2025
What to do if the displays do not work on my ICE Games Arcade Game Machine?
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  Joel AndersonAug 19, 2025
  If your ICE Games Arcade Game Machine displays are not working, several issues could be the cause: * A bad 12V fuse may be the problem, so replace it with the proper fuse. * The display P.C. board could be faulty, so repair or replace the P.C. board. * A bad main P.C. board might be the cause, so repair or replace the P.C. board. * Loose or damaged display harnessing could also be the issue, so check with a meter and repair.
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erin90Aug 22, 2025
Why does the crane or wagon not move on my ICE Games Arcade Game Machine?
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  Courtney JimenezAug 22, 2025
  If the crane or wagon in your ICE Games Arcade Game Machine doesn't move and keeps trying to return to the home position, here's what could be happening: * The motor may be bad, so replace the motor. * There might be loose or damaged harnessing, so check with a meter and repair. * A switch on the button or joystick could be faulty, so replace the switch. * The harnessing to the buttons or joystick could be bad, so check with a meter and repair. * A blown fuse to the motors on the main P.C.B. may be the cause, so replace it with the proper fuse. * The drive belt could be broken, so replace the broken belt. * A limit switch might be bad, so replace the switch. * The limit switch might not be aligned with the actuator, so align the switch and actuator.
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Justin GilbertAug 25, 2025
What to do if the claw will not close on my ICE Games Arcade Game Machine?
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  romanmichaelAug 26, 2025
  If the claw on your ICE Games Arcade Game Machine will not close, consider these potential causes: * A blown fuse to the claw on the main P.C. board could be the issue, so replace it with the proper fuse. * The coil might be bad, so replace the coil. * Loose or damaged harnessing could be the problem, so check with a meter and repair. * The claw might be mechanically jammed, so find the jam and repair it.
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Sylvia ReyesAug 28, 2025
Why does the claw stay closed on my ICE Games Arcade Game Machine?
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  Billy OlsonAug 28, 2025
  If the claw stays closed on your ICE Games Arcade Game Machine, there are a couple of potential reasons: * A bad drive transistor on the main P.C.B. could be the problem, so replace the transistor. * The claw might be mechanically locked, so find the jam and repair it.
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Lawrence ChenAug 30, 2025
Why do the crane or wagon wheels slip on my ICE Games Arcade Game Machine?
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  Erik McleanAug 30, 2025
  If the crane or wagon wheels slip on your ICE Games Arcade Game Machine, check the following: * A missing or damaged O-ring, so replace the O-ring. * Loose drive belts, so tighten the belts. * Loose set screws in wheels, so tighten the set screws. * Loose set screws in the drive coupler, so tighten the set screws. * Rails need to be scuffed, so scuff top of rails with sandpaper.
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Jamie MillsSep 2, 2025
What to do if the claw goes down and then up but does not close on my ICE Games Arcade Game Machine?
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  Larry RodriguezSep 2, 2025
  If the claw on your ICE Games Arcade Game Machine goes down and then up but does not close, it could be due to: * A bad down switch, so replace the down switch. * Loose or damaged harness to the down switch, so check with a meter and replace.
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Dr. James MartinSep 5, 2025
Why does the claw take 15 seconds to move home on my ICE Games Arcade Game Machine?
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  Amy MaldonadoSep 5, 2025
  If the claw on your ICE Games Arcade Game Machine comes up and about 15 seconds pass before the crane moves to the home position, consider these potential causes: * The up switch may be bad, so replace the up switch. * There might be loose or damaged harness to the up switch, so check with a meter and replace.
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Joshua BartlettSep 7, 2025
How to fix auto percentaging not functioning on ICE Games Arcade Game Machine?
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  Joshua DiazSep 7, 2025
  To address auto percentaging not functioning on your ICE Games Arcade Game Machine: * Ensure the programming is correctly set by setting options “9” and “16”. * If the issue persists, the prize sensor might be bad, so replace it. * Also, check for loose or damaged sensor harness and repair it with a meter.
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johnsonkimberlySep 10, 2025
What to do if there is no game power on my ICE Games Arcade Game Machine?
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  Amy HughesSep 12, 2025
  To resolve the issue of no game power on your ICE Games Arcade Game Machine: * Ensure the on-off switch is turned on. * Check and replace any blown A.C. power fuses with the proper fuse. * Inspect the power cord for damage and ensure it is plugged in. * Check the transformer for proper voltages. * Verify the transformer harness is connected. * If none of the above work, replace the power module.

Summary

Set-Up, Testing, and Maintenance

Safety Precautions

Highlights critical safety warnings for installation and operation.

Game Set-Up

Testing

Programming

Entering the Programming Mode

Mode 0 Game Type

Configures claw control and drop behavior.

Mode 1 Game Mode

Selects between normal play and play-till-win.

Mode 2 Time

Sets the game play duration in seconds.

Mode 3 Coin

Determines coins needed for one credit.

Mode 4 Bill

Sets the value of bills for credits.

Mode 5 Counter Type

Chooses credit or coin counting method.

Mode 6 Attract

Sets interval between attract mode displays.

Mode 7 Attract Type

Mode 8 Manual Strength

Adjusts claw strength for manual percentaging.

Mode 9 Auto Strength

Sets claw strength for auto percentaging.

Mode 10 Right Time

Mode 11 Forward Time

Mode 12 Plush Cost

Mode 13 Payout

Sets desired payout percentage for auto mode.

Mode 14 Tickets to Play

Mode 15 Tickets if Lose

Mode 17 Centering On; Off

Mode 18 Snap On; Off

Mode 19 Credit Discounting

Entering the Accounting Mode

Test Mode Explanation

Error Codes

Lists and explains game error code meanings.

Manual Setup; Percentaging

Claw Open Position

Adjusting the claw's opening size for prize grabbing.

Claw Closed Position

Setting the claw's grip tightness and alignment.

Claw Slider Positioning

Adjusting the slider for dynamic claw grab response.

Claw Shape

Claw Strength

Fine-tuning the solenoid strength for payout control.

Size and Texture of Plush

Packing of the Plush

Calculations

Initial Adjustment

Final Adjustment

Hints for Consistent Payouts

Quick Troubleshooting

The Decimals on the 4 Displays Are Lit Up

No Game Power

Troubleshooting steps for a game that will not turn on.

Game Will Not Take Money or Give Credits Correctly

Diagnosing issues with coin/bill acceptance and credit dispensing.

Displays Do Not Work

Crane or Wagon Does Not Move

Identifying causes for the crane or wagon failing to move.

Crane Keeps Trying to Move Into the Home Position

Claw Will Not Close

Diagnosing why the claw mechanism fails to close.

Claw Stays Closed

Resolving issues where the claw remains closed.

Auto Percentaging Is Not Functioning

Troubleshooting the automatic payout percentage system.

Claw Goes Down and Then Up But Does Not Close

Diagnosing claw descent and ascent without closing.

Claw Comes Up and About 15 Sec. Passes Before Crane Moves to the Home Position

Crane or Wagon Wheels Slip

Game Repair

Glass Replacement

Removal of Crane Mechanism

Main P.C. Board Replacement

String Replacement

Crane Motor Replacement

Fuse Replacement

Prize Sensor Replacement

ICE Games CANDY FACTORY Specifications

General

Manufacturer	ICE Games
Category	Arcade Game Machines
Model	CANDY FACTORY
Players	1
Bill Acceptor	Optional
Type	Redemption Game
Power Supply	110V
Play Style	Skill-based
Ticket Dispenser	Yes