ID Tech VP8300 User Manual

ViVOpay VP8300 UserManual
7
3 ViVOpay VP8300 Troubleshooting
The ViVOpay VP8300 is reliable and easy to troubleshoot.
Symptom
Possible Cause
Remedy
General Issues
ViVOpay VP8300
does not appear to
be powered on (no
LEDs light).
• ViVOpay VP8300 no
power.
Check USB cable
• Ensure power level is
correct.
Reading Cards/Fobs/Phones
LEDs do not light and
beeper is not
properly audible
when
Card/Fob/Phone is
presented
• Wrong firmware
(contact your
local support
representative).
Present card/fob/phone
closer to the
ViVOpay VP8300, and
ensure it is parallel to the
face of the ViVOpay
VP8300.
• Ensure the card/fob is
valid/current .
• Check to see if
card/fob/phone is
damaged.
• Ensure phone cover is
correctly
attached to phone.
• Ensure correct firmware is
loaded on ViVOpay VP8300
(local support
representative only).

ID Tech VP8300 Specifications

General

Brand	ID Tech
Model	VP8300
Category	Payment Terminal
Language	English