9
What to do if...
Problem Possible cause Solution
The burner fails to ignite
closed
Check that the gas tap is
open
The gas ring burns unevenly
Burner crown may
be occluded by
food residues
instructions to make sure that
the burner crown is clear of
food residues.
Before calling the After-Sales
Service:
1. Check “Troubleshooting guide” to see
if you can eliminate the problem
yourself
2. Turn the hob on again to check if
correct operation has been restored.
3. If the problem persists, contact the
after sales Service.
Give the following information:
• type of fault;
• hob model;
• service number (i.e. the number after
the word SERVICE on the dataplate
under the hob and on the warranty
certificate);
• Your full address;
• Your telephone number.
If any repairs are required, contact an
authorised service centre, indicated in the
warranty.
In the unlikely event that an operation or
repair is carried out by an unauthorised
technician, always request certification of
the work carried out and insist on the use
of original spare parts. Failure to comply
with these instructions may compromise
the safety and quality of the product.
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