32
EN
BEFORE YOU CALL
Cooktop Problems
Problem Cause / Solution
Surface element is too hot
or not hot enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does
not heat or does not heat
evenly.
Be sure the correct surface control knob is turned on for the element needed.
Cookware is light weight or warped. Use only at, evenly balanced, medium
or heavyweight cookware. Flat pans heat better than warped pans. Cookware
materials and weight of the material affect heating. Heavy and medium-
weight pans heat evenly. Because lightweight pans heat unevenly, foods may
burn easily.
Areas of discoloration with
metallic sheen on cooktop
surface.
Mineral deposits from water and food. Remove them using cooktop clean-
ing creme applied to the ceramic surface. Buff with a non-abrasive cloth or
sponge.
Scratches or abrasions on
cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and utensils
can cause scratches. Be sure the cooktop surface and bottoms of utensils are
clean before use. Small scratches do not affect cooking and will become less
visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been
used. Apply cooktop cleaning creme to the ceramic surface. Buff with a non-
abrasive cloth or sponge.
Cookware with a rough bottom was used. Use smooth, at-bottomed cook-
ware.
Metal marks on the
cooktop.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on the cooktop surface. Apply cooktop cleaning creme to the ceramic
surface. Buff with a non-abrasive cloth or sponge. For more information, see
“Cooktop Maintenance” on page 27
Brown streaks or specks
on cooktop surface.
Boil overs are cooked onto the surface. When cooktop is cool, use a razor
blade scraper to remove soil. For more information see “Cooktop Mainte-
nance” on page 27
Other Problems
Appliance is not level Be sure the oor is level, strong, and stable enough to adequately support
the range.
If the oor is sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place the oven rack in the center of the oven. Place a level
on the oven rack. Adjust the leveling legs at the base of the appliance until
the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure cabinets
are square and have sufcient room for appliance clearance.
Cannot move appliance
easily.
Appliance must be
accessible for service.
Cabinets not square or are built in too tightly. Contact the builder or installer
to make the appliance accessible.
Carpet interferes with appliance. Provide sufcient space so the appliance
can be lifted over carpet. Installation over carpet is not advised. See the
installation instructions for guidelines specic to your appliance.
Oven light does not work. Make sure the bulb in screwed in all the way.