IKUSI ONE SAT - Ftc - Case Information Management System; Table of Contents

Training Guide Page i
Table of Contents
Training Guide................................................................................................ .................... 1
Opening the Application................................................................................................ ..... 1
Adding a Database to your Bookmark Bar................................................................ ..... 3
Open a database from the Bookmark Bar................................................................ ... 4
CIMS Application................................................................................................ ............... 5
Searching......................................................................................................................... 6
Searching in a view via sorted columns ................................................................ ................ 6
Searching in a view via the full text index ................................................................ ............. 6
Action Bar Buttons ................................................................................................ ......... 7
Phone Call Complaints ................................................................................................ ... 8
Creating a Phone Call Complaint ................................................................ ............... 8
Closing a Phone Call Complaint ............................................................................... 10
Opening a Case From a Phone Call Complaint ........................................................ 10
Creating a New Case from Scratch ........................................................................... 12
Anti-Competitive Practices Complaint ............................................................................. 13
Case Summary Tab ....................................................................................................... 13
Documents Tab ............................................................................................................. 14
Management Summary Tab .......................................................................................... 15
Comments ..................................................................................................................... 15
Current Activity Tab ..................................................................................................... 16
History Log ................................................................................................................... 16
Anti-Competitive Practices Complaint Process ............................................................ 17
Initiating a Case ............................................................................................................ 21
Generate Acknowledgement Letter .............................................................................. 21
Classify Case ................................................................................................................. 22
Preliminary Enquiry ...................................................................................................... 22
Full Enquiry .................................................................................................................. 23
Prepare Report. ............................................................................................................. 23
Approve Staff Report .................................................................................................... 24
Meet the Respondent ..................................................................................................... 24
Assign Attorney ............................................................................................................ 25
Prepare the consent ....................................................................................................... 25
Approval - Department Head ........................................................................................ 26
Director Approval ......................................................................................................... 26
Submit Closure Request ................................................................................................ 27
Closure Report .............................................................................................................. 27
Head Evaluates .............................................................................................................. 28
Enter Close Date ........................................................................................................... 28
Close the Case ............................................................................................................... 29
Dept Head Evaluation ................................................................................................... 29
Director Evaluation ....................................................................................................... 30
Commissioner Evaluates ............................................................................................... 30
Create Suit ..................................................................................................................... 31
Consumer Protection Complaint ....................................................................................... 32
Case Summary Tab ....................................................................................................... 32