illumina iScan User Manual (English)

Questions and Answers:

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stephencruzAug 22, 2025
What to do if my illumina All in One Printer iScan Reader reports a mechanical error and does not scan?
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  Jessica JensenAug 22, 2025
  If the iScan Reader detects a possible mechanical error, it immediately disables all motors for safety. User error can also cause a mechanical error. Visually inspect the iScan Reader internally and around the carrier tray where the BeadChips are loaded. If there is an obvious physical problem, contact Illumina Technical Support to guide you through safely freeing the BeadChip. If there is no apparent physical problem, then either reinitialize or shut down and power cycle the iScan Reader. To reinitialize the iScan Reader, click the Menu button in the upper left corner of the iScan Control Software screen, and then select Scanner | Initialize.
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Mary HillAug 23, 2025
Why are the status lights not functioning properly during scanning with my illumina iScan All in One Printer?
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  felicia01Aug 23, 2025
  If the status lights spontaneously turn on or off during a run and no error message appears in the iScan Control Software, continue the run through completion, and then reinitialize the iScan Reader. If the problem persists, contact Illumina Technical Support. The cause might be an environmental electrostatic discharge affecting the status lights.
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Darlene BeckAug 25, 2025
What does it mean if the illumina All in One Printer iScan Control Software displays x-motor, y-motor, or z-motor errors?
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  Rebecca FreemanAug 25, 2025
  A motor error occurred in an x-, y-, or z-stage motor. Sometimes an error occurs for one motor because of an initial error in another motor. Take a screen capture of the error and save it. If the error caused the scan to stop, close the iScan Control Software and power cycle the scanner to rehome the motors. Restart the iScan Control Software to see if the error repeats. If the error occurs again, contact Illumina Technical Support and schedule a field service call. If the BeadChip does not lie flat or is improperly seated within a carrier, eject the BeadChip carrier and examine how the carrier is seated in the iScan Reader adapter tray. Try reseating the BeadChips within the carrier and restarting the scan.
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Jesse SmithAug 26, 2025
Why does a section appear slightly compressed and distorted on my illumina All in One Printer?
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  Leah PhillipsAug 27, 2025
  The appearance of the section has no effect on your data. Use the horizontal and vertical size controls of your monitor to manipulate the appearance of a section so it appears regular (all sides are the same length). Make sure that your video driver resolution is set to 1280 x 1024. This can happen if your monitor is not adjusted for displayed resolution.
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Peter HillAug 27, 2025
How to fix cannot connect to iScan Reader error on illumina All in One Printer?
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  Barbara HicksAug 27, 2025
  Inspect the cable between the iScan Reader and the instrument control computer to confirm that the cable is securely connected at both ends. If the cable between iScan Reader and PC might be unplugged. Remove any external hard drive or other USB device before turning on the iScan Reader and its computer, allowing the override.cfg file to be loaded on the internal drive H if there is an initialization failure error when starting the iScan Control Software.
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Roy LopezAug 28, 2025
What to do if my illumina iScan cannot find the BeadChip?
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  Daniel KnightAug 29, 2025
  Eject the tray, lift out the carrier, and remove the BeadChips. Reload the BeadChips following the directions in Loading BeadChips, making sure that they are securely seated. Replace the loaded carrier in the tray. This is because the BeadChip might not be properly seated in the carrier. Alternatively, eject the tray, remove the carrier from the tray and then replace it. Match the notches on the carrier with the posts on the tray to ensure proper seating. For more instructions, see Loading BeadChips. This is because the carrier tray might not be properly seated in iScan Reader tray.
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Seth DennisAug 30, 2025
How to resolve if the internal barcode scanner does not recognize BeadChip barcodes on illumina iScan?
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  David NelsonAug 30, 2025
  Eject the BeadChip carrier and examine the barcodes to make sure that they are present and of good print quality. Reload the carrier and rescan. If the barcode still fails to be read, try to enter the barcode number manually into the correct position using the iScan Control Software. This is because the barcode quality might be poor.
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Samantha RichardsonAug 31, 2025
What to do if BeadChips with registration errors are put onto the AutoLoader output stack instead of the error stack for illumina iScan?
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  Aaron BryanAug 31, 2025
  Adjust (decrease) the error threshold percentage in the AutoLoader Options screen. See the AutoLoader2 User Guide or the AutoLoader 2.x User Guide, depending on your AutoLoader system. This happens because carriers can contain a percentage of red stripes less than or equal to the error threshold percentage specified in the AutoLoader Options screen. Remove any obstructions to the barcode if the carrier barcode cannot be read.
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ycarrSep 4, 2025
What to do if decode data cannot be found during registration or cannot find bead map for illumina iScan All in One Printer?
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  William SuttonSep 5, 2025
  Verify the bead map (*.dmap) file location in the iScan System Options dialog box, available by selecting Tools | Options, if incorrect bead map file location specified. Verify the existence of the bead map files for the array by navigating to the subdirectory where the bead map file is located. If files are not present, ask your IT support personnel or the scientist responsible for managing arrays. You can determine the file directory in the iScan System Options dialog box, available by selecting Tools | Options, if bead map files not in proper location.
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John HughesSep 6, 2025
What does it mean if the fault light illuminates on my illumina All in One Printer?
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  Melissa GonzalezSep 6, 2025
  Click the Menu button in the upper left corner of the iScan Control Software screen, and then select Scanner | Initialize. This is because the iScan Reader requires reinitialization.