Troubleshooting
Problems
complaints
What to ask
the
customer
Possible causes Remedies
The coffee
tastes bad,
is watery
and not
very
creamy.
When did the
problem
occur?
Right from
the beginning
or after a
period of
time?
The coffee is too
finely ground.
Check grinder settings. Turn the
grinder setting knob to position 7 with
the grinder running; brew 2/3 coffees
and check how they are delivered. If
it is still too finely ground, take the
grinding unit away. (See
specifications on next page)
Have you
changed type
of coffee?
A different type of
coffee has been used.
Readjust the grinder settings to suit
personal taste.
Not a good quality
coffee or not suitable
for use with espresso
machines.
Use a better quality coffee / use a
blend that is recommended for
espresso machines.
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