Troubleshooting
Problems
complaints
What to
ask the
customer
Possible causes Remedies
The coffee
tastes bad,
is watery
and not
very
creamy.
When did
the
problem
occur?
Right from
the
beginning
or after a
period of
time?
The coffee grind is too
coarse.
Check grinder settings. Turn the
grinder setting knob to position 4/5
(factory setting) with the grinder
running; brew 2/3 coffees and
check how they are delivered. If
nothing has changed, turn the knob
to position 1 (with the grinder
running) and try again, brewing
2/3 coffees. If it is still being
ground too coarsely, take the
machine away. (See specifications
on next page)
The grinders are worn
out.
Replace the grinder.
continued
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