P.26
P.27
Door lock
problem
Door is not closed properly.
Restart after the door is closed.
Reason
Solution
Description
Display
LED
Please call up service line if there are still troubles.
Drain problem
while washing
Water injecting
problem while
washing
Tap is not opened or water
flows too slowly.
Inlet valve filter is blocked.
Inlet pipe is twisted.
If water is not supplied
Open the tap or wait till the
water supply becomes normal.
Check inlet valve filter.
Straighten the water pipe
Check the other taps in the
room.
Please call up service line if there are still troubles.
Please call up service line if there are still troubles.
Outlet hose is blocked or twisted
Drain pump is blocked
Wash and straighten outlet hose.
Wash drain pump filter
Please call up the service line if there is any other problem.
Remove the problems
Troubles
Reason
Solution
Washing machine
cannot start up
Check if the door is closed tightly.
Check if power plug is inserted w
ell.
Check if water supply tap is opened.
Chec
k if but
ton “
Start/P
ause” is pressed.
Check i
f button “
On/Off” is pressed.
Door cannot be
opened
Heating fault
Water leakage
Water is
overflowed from
the bottom of the
machine
Indicator or
display does
not light.
Detergent
residues in the
box
Washing effects
are not good
Abnormal noise
Great vibration
The clothes are too d
irty.
Insufficient det
ergent quant
ity.
Washing powder is dampened
and agglomerated.
P
ower is disconnected.
PC b
oard has problems.
Harness has connect
ion
problem.
T
he inlet pipe is not connected
firmly.
Outlet hose has water leakage.
NTC is damaged and heating
pipe is aging.
Machine's safety protection
design is working.
The connect
ion between inlet
pipe or outlet hos
e and tap or
washing machine is not tight.
Drain pipe in the room is blocked.
Disconnect the power.
Can norm
ally wash the clothes.
Only cannot wash with heating.
Shall contact the service cent
er prom
pt
ly.
Check and fasten water pipes.
Clean u
p outlet hose and ask a
specialized person to r
epair it when
necessary.
Fix the inlet pipe.
Replace the d
rain hose.
Check if the power i
s shut down a
nd
power plug is connected correctly.
If not, please call up service line.
Clean and wipe the box.
Use liquid detergents or the detergents
special for drum.
Select a proper p
rocedure.
Add the proper detergent quantity
according to the instructions in
detergent package.
Check if the fixing (bolts) h
as been removed.
I
f cabinet is installed o
n the solid and level
floor.
Check if there are any barrettes or metal
articles inside.
Check i
f the legs in the washing machine
are adjusted level.
Troubleshooting
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