Ingenico Moby/8500 - Maintenance and Cleaning; Cleaning Guidelines; Troubleshooting Common Issues; Device Not Turning On

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R02000005177/10Copyright©2017ROAMData
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Maintenance
Firstofall,unplugallcablesfromthereader.
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Goodrulesforpropercleaningofthereaderare:
 Donotcleantheelectricalconnections.
 Donotuseinanycasesolvents,detergents,alcoholicorabrasive
productsasthosematerialswilldamagetheplasticorelectrical
contacts.
 Avoidexposingthereadertodirectsunlight.
 Donotinsert
anythingbutcardsintothesmartcardreaderslot.
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Troubleshooting
Moby/8500doesnotturnon:
 Batterylevelistoolow.
 ChecktheUSBconnection.
 CheckthatthewallplugPSUisfullyinsertedintheelectrical
socket.
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If Moby/8500 fails to establish Bluetooth Connection with your mobile
app:
 CheckifMoby/8500ispairedtoyourmobiledeviceusingthe
mobileapp.
 CheckifBluetoothonyourmobiledeviceinON.
 Unpairthereaderfromyourmobiledevice’ssystemBluetooth
Settings,andpairthereaderagain
fromyourmobileapp(referto
thepairinguserguide).
 Seektechnicalsupport.
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MakesurethepairingofMoby/8500withthedeviceisdonefrom
the mobile payment application and not the device’s system
settings.
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Cardsarenotread
 Checkthatthemagneticcardisswipedcorrectly(with
magnetic
stripeinsertedintotheslot&facingtowardsthekeypad).
 Swipeagainthecardwithaconstantmovement.
 Check that the magnetic stripe is not damaged, grooved or
cracked.
 Make sure you have inserted correctly the smart card into the
smartcardreader and thatthecard
has beenremovedafterthe
transaction.