Problem Solution
The cooktop
does not heat
l Make sure that you are using a compatible pan.
See Cookware compatibility (on page9).
l Make sure that the pan's bottom is flat, centered,
and large enough for the cooking zone.
l The cooktop cannot detect smaller pans. Make
sure that the pan's diameter is at least 4.7 in. (12
cm).
l Make sure that the pan is centered on the cooking
zone.
l Make sure that the cooktop is plugged into a
working outlet.
l Make sure that the correct cooking zone is being
used.
l Make sure that the cooktop is not locked.
The cooktop
stops heating
l Make sure that the air intake and vent are not
blocked.
l Make sure that the controls are clean.
l The cooktop automatically turns off if the pan is
removed for more than 10 seconds.
l The heating time may have finished. Reset the
timer.
l Make sure that the temperature of the cooking oil is
not too hot when frying foods.
l Built-in safeguards may have turned it off. Wait
several minutes before attempting to turn your
cooktop back on.
Cooking zone
heats food too
hot or not hot
enough
l Make sure that you are using good quality pans
(not lightweight or warped pans).
l Adjust the temperature level until the correct
amount of heat is used.
Scratches on
the cooktop
l Do not scrape utensils across the cooktop.
l Do not use abrasive cleaners on the cooktop.
l Use a ceramic glass cooktop cleaner to remove the
marks.
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