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Problem
Possible
Reason
Solution
• Remove and re-seat pitcher
• Contact the Customer Care Team
E02 Thermostat
has failed
Remove and reposition the lid on the
pitcher
Error code “Lid”
appears on screen
Lid is not secure
• Remove and re-seat pitcher
• Add liquid when using a cooking
function
E03 Dry heat
in pitcher
• No action needed; this can occur on
first use It is normal and is harmless
Smokey smell on
initial use
First heating of
protective
non-toxic
substance that
was applied to
element during
manufacturing
Use Pulse/Clean to prevent
over-blending
Results are too watery
Food is
over-processed
Reduce liquid in recipe
Too much liquid
Troubleshooting
Error Indicator blinks
and error code
appears on display
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