Authentication failed due to an invalid user certificate: Select
another certificate
This authentication error can be caused by invalid server (domain) credentials.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 802.1x Authentication Type.
5. Click Select and choose another certificate from the list of installed certificates.
6. Click OK.
7. For TLS profiles: Click Select and choose another certificate from the list of installed certificates.
8. Click Close.
9. Click OK to save the settings.
Notes about Certificates: The specified identity should match who the certificate is issued to and should be registered
on the authentication server (for example, RADIUS server) that is used by the authenticator. Your certificate must be
valid with respect to the authentication server. This requirement depends on the authentication server and generally
means that the authentication server must know the issuer of your certificate as a Certificate Authority. You should be
logged in with the same user name you used when the certificate was installed.
Authentication failed due to invalid server identity: Reenter server
name
This authentication error can be caused by invalid server identity information.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 802.1x Authentication Type.
5. For TTLS and PEAP profiles: Verify that the Roaming Identity server name is correct.
6. Click OK to save the settings.
Authentication failed due to invalid server credentials: Reenter
server credentials
This authentication error can be caused by an invalid server (domain) credential.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 802.1x Authentication Type.
For TTLS, PEAP and EAP-FAST profiles:
● Select Use the following for user credentials.
● Verify the domain information.
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