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c) A fault report to assist our technical staff to locate the fault or pay
particular attention to the function or feature reportedly
malfunctioning.
d) If required (e.g. if the unit is not under warranty or has been damaged
due to abuse) please include a request for a repair quotation in the
package with the returned goods.
e) Any other relevant material to establish the warranty claim if
applicable.
3. Repairs to the unit will be carried out according to prescribed Interquartz
factory-endorsed procedures to return the telephone to a serviceable
condition.
4. The repaired or replaced unit will be returned or made available for
collection once the repair is complete. Dead On Arrival (DOA) warranty
repairs returned within one week of purchase will be returned at the
expense of Interquartz and at the discretion of Interquartz.
Return Delivery Address (Repairs only):
Service Division
Interquartz (A’Asia) Pty Ltd
25 Northgate Drive
Thomastown VIC 3074
Telephone: (03) 9464 3333
Fax: (03) 9464 3466
Email: enquiries@interquartz.com.au
ADDITIONAL SUPPORT SERVICES
Upon request, site visits can be arranged to resolve difficult service or fault
issues at the discretion of Interquartz.
Units suffering from Radio Interference due to close proximity to radio or TV
transmitters cannot be modified and the warranty does not cover such work.
WORKSHOP SERVICE FEES
For all repairs excluded from the warranty provisions a service fee, plus the cost
of parts or materials, will apply. Bulk repair prices are negotiable.
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