351
A
S AVE THESE INSTRUCTIONS
(351IO) SPA (JET + BUBBLE) ENGLISH 7.5” X 10.3” PANTONE 295U 04/18/2022
English
Page 32
TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
NO DISPLAY/SPA
CONTROL UNIT
DOES NOT WORK
• Spa is unplugged or off .
• Control panel cable plug loose.
• Power failure.
• RCD tripped.
• RCD broken.
• Ensure the spa is plugged and switched on.
• Ensure the control panel cable plug is fi rmly
attached to the control base receptacle.
• Check power source.
• Reset the RCD.
• Contact Intex Service Center.
HOUSEHOLD
CIRCUIT BREAKER
TRIPPED
• Circuit breaker under rated.
• Overloaded circuit breaker.
• An electrical fault in the line.
• Ensure correct circuit breaker rating.
• Provide a dedicated circuit breaker feeding the
spa electrical outlet only.
• Contact a qualify electrician to correct the
electrical fault.
NOT HEATING
PROPERLY
• Temperature set too low.
• Dirty fi lter cartridge.
• Water temperature decreasing during
heater STANDBY mode.
• Heating element failed.
• Increase the temperature and attach the spa
cover.
• Clean or replace the fi lter cartridge in time.
• If heater is in STANDBY mode, press the fl ame
button twice to heat up the water to the set
temperature.
• Contact Intex Service Center.
JET FUNCTION
DOES NOT WORK
• Jet pump is too hot. • Turn off and unplug the spa. Let it cool down and
restart all over again.
• If problem persists, contact Intex Service Center.
JETS OUTPUT ARE
WEAK
• Low water level.
• Obstruction in the suction inlet inside
the tub.
• Jet nozzles clogged or dirty.
• Jet nozzles plumbing pipes damaged.
• Add water between MIN and MAX level.
• Ensure suction inlet is not covered or blocked.
• Clean any dirt inside the jet nozzles.
• Contact Intex Service Center.
JET AIR CONTROL
KNOB NOT
WORKING
• Jet nozzles clogged or dirty.
• Jet airfl ow plumbing inside the spa tub
damaged.
• Clean any dirt inside the jet nozzles.
• Contact Intex Service Center.
FILTRATION PUMP
NOT WORKING
• Dirty fi lter cartridge.
• Filtration inlet and/or outlet clogged.
• Filter pump motor failed.
• Clean or replace the fi lter cartridge in time.
• Check and clean fi ltration inlet and outlet
regularly.
• Contact Intex Service Center.
WATER NOT CLEAN • Cartridge assembly not properly
attached.
• Insuffi cient fi ltering time.
• Dirty fi lter cartridge.
• Improper water maintenance.
• Filtration inlet and outlet clogged.
• Ensure the cartridge assembly is properly
attached.
• Increase fi ltration time.
• Clean or replace the fi lter cartridge in time.
• Keep the spa water properly sanitized. Refer to
the chemical manufacturer’s instructions.
• Check and clean fi ltration inlet and outlet
regularly.
PUMP
CONNECTORS ARE
NOT LEVEL
WITH THE SPA
CONNECTORS
• One characteristic of PVC is that
it changes shape, which is normal.
• Elevate the pump with wood or another type of
insulated material to bring the pump’s connectors
level with the spa’s connectors.
TUB HAS A
STRANGE SHAPE
• Expanded internal air pressure by
strong sunshine.
• Do not expose the spa to direct sunlight for
extended period of time.
• Check the air pressure and release air if
necessary. During very hot weather, you must
check to see whether it is necessary to release
some air. This is to avoid any possible damage
to the tub.
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