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Appendix A FAQ
Q1. The device fails to access the internet when serving as a router. What should I do?
A1. Try the following solutions:
- Check whether the PoE WAN/LAN1 port of the device is connected to a modem or an Ethernet
jack properly.
- Log in to the web UI of the device, choose Internet Settings, and check the connection status. If it
is not Connected, follow the on-screen instructions to solve the problem.
- If the problem persists, contact your ISP to check whether your internet service is normal.
Q2: The device fails to access the internet when working in AP mode. What should I do?
A2: Try the following solutions:
- Check whether the LINK LED indicator of the device serving as a router blinks green slowly. If not,
refer to Q1 to solve the problem.
- Relocate the device closer to another node with the LINK blinking green slowly LED indicator in the
Mesh network.
Q3: How to reset the device to factory settings?
A3: When the SYS LED indicator is blinking, hold down the RESET button for about 8 seconds, and then
release it when all LED indicators light solid on. When the SYS LED indicator blinks green again, the device is
restored to factory settings.
Q4: I cannot log in to the web UI of the device. What should I do?
A4. Try the following solutions:
- Enter www.ipcwifi.com or 192.168.5.1 in the address bar (not search bar) of a web browser.
- If a WiFi-enabled device, such as a smart phone, is used to configure the device, ensure that the
smart phone is connected to the WiFi network of the device successfully.
- If a smart phone is used to configure the device, ensure that the mobile data is disabled.
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