23
TROUBLESHOOTING
Symptom Solution
• Move your mobile device closer to the headphones and away
from any interference or obstructions.
• Use a different music source.
• Connect another mobile device (see page 19).
Poor sound quality • Use a different music source.
• Connect another mobile device (see page 19).
• Disconnect the second device.
• Move your mobile device closer to the headphones and away
from any interference or obstructions.
No sound from a device
connected by the audio
cable
• Secure the ends of the back-up audio cable.
• Increase the volume on your headphones, your mobile device and
music source.
• Connect another device (see page 19).
Poor sound quality from a
device connected by
audio cable
• Secure the ends of the back-up audio cable.
• Connect another device (see page 19).
Battery won’t charge
• Secure the ends of the USB charging cable.
• Try another charging source.
No sound
Your Google Assistant not
responding
• Connect your mobile device to Wi-Fi.
• Make sure you are in a country where the Google Assistant is
available.
• For additional support, visit: support.google.com/assistant
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General