22
TROUBLESHOOTING
Common solutions
If you experience problems with your headphones:
• Check the state of the status indicators (see page 16).
• Charge the battery (see page 16).
• Increase the volume on your headphones, mobile device and music app.
• Try connecting another mobile device (see page 19).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact IRIS
customer service at support@irislistenwell.com.
Symptom Solution
Headphones don’t
power on
Charge the battery.
Headphones don’t
connect with your
mobile device
• Check the state of the status indicators (see page 16).
• Disconnect the USB charging cable.
• On your mobile device:
- Disable the
Bluetooth
feature and then re-enable.
- Delete your headphones from the Bluetooth list on your device.
Connect again.
• Move your mobile device closer to the headphones and away
from any interference or obstructions.
• Connect another mobile device (see page 19).
• Clear the headphone pairing list (see page 20) and
connect again.
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