22.
WARRANTY CARD
Name of the Device: Central heating boiler for solid fuel type IRLEH Plus ……….. KW
Production date: …………………… LOT no: ……………………….. Date of sale: ……………………………..
Warranty conditions
The warranty is given by the manufacturer based on below mentioned conditions, only when the boiler is mounted in
accordance to Operation and Maintenance Manual and valid standards, by authorized personnel.
If the boiler is to be mounted by other, not authorized person, the user is obliged to inform the manufacturer about the planned
date of first startup the boiler, because it can be done by authorized service employee, only. The service employee checks the
proper mounting of the boiler and after that he can fill in and sign the warranty card and receipt protocol, which is the integrated
part of this warranty. The filled in Protocol and Warranty Card must be stored till the end of warranty period and have to be
presented by any complaint procedure.
Not complete Warranty Card and Protocol, without dates, stamps and signatures or with any alterations made by not authorized
persons will not be valid and all warranty rights will be canceled.
1. The service employee is obliged to startup the boiler within 7 working days starting with the day of receiving the application
from the user. In a case of incorrect connection of the boiler (by the user) the user receives the copy of acceptance protocol
and the next startup date will be agreed by the user and service employee. All costs of the next startup(s) will be covered by
the user.
2. The first startup procedure includes:
- checking if all recommendations mentioned in the acceptance protocol Operation and Maintenance Manual are fulfilled,
- lighting,
- short instruction for the user how to use the boiler,
- filling in and signing the protocol and warranty card,
- regulation of all possible leakages of doors and covers.
3. All costs of procedures not mentioned in the point 2, which are connected with failures caused by incorrect mounting of the
boiler are covered by the user.
4. The warranty period is 24 months starting from the first startup but no longer than 27 months from the day of purchase. Any
failure and defects arisen as manufacturer’s failures / defects will be repaired for free without delay, within 14 working days
starting with the day of receiving the complaint from the user. Sending the complaint to the service or seller (via fax, post or
other way) the user is obliged to attached the copy of filled in “Boiler acceptance inspection protocol”.
5. Warranty doesn’t include:
a) boiler, not lighted by the authorized service employee,
b) any defects not caused by the manufacturer and any results of such defects if these defects have been caused by the
user, other person(s) or any other accident, especially if:
- the mounting instructions described within Operation and Maintenance Manual were not followed,
- incorrect handling, maintenance and using,
- using the boiler not according to the intended applications,
- any alterations or repairs of the boiler performed by not authorized personnel,
- incorrect adjusting the outlet parameters of the boiler,
- using incorrect fuel.
c) below mentioned components:
- ropes used for sealing the doors and covers,
- ceramic elements,
- fuses
- cast iron grate.
6. Any procedures performed by the user described within Instruction Manual and Operation and Maintenance Manual are not
treated as warranty repairs.
7. The manufacturer is not responsible for the chimney installation and central heating system of the user and any defects of
the boiler caused by them.
8. Any warranty and post-warranty repairs of the control and blowing unit will be made based on other warranty, given by its
producer.
NOTE:
All costs of drive of the service employee and possible reparation will be covered by the person who called the service
employee unjustifiable.
Before you call the service employee you should call or send a letter or e-mail to the service dept. or the seller. Above
mentioned warranty conditions are valid on the region of ……………………………….
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