Roomba
®
j7+ Owner’s Guide 11
EN
US & Canada
If you have questions or comments about your Roomba
®
robot
vacuum, please contact iRobot before contacting a retailer.
You can start by visiting global.irobot.com for support tips,
frequently asked questions and information about accessories.
This information can also be found in the iRobot Home App. If
you need further assistance, call our Customer Care team at
(877)855-8593.
iRobot US Customer Care hours
• Monday to Friday: 9.00 AM–9.00 PM Eastern Time
• Saturday and Sunday: 9.00 AM–6.00 PM Eastern Time
Outside the US & Canada
Visit global.irobot.com to:
• Learn more about iRobot in your country
• Get hints and tips to improve your Roomba
®
robot vacuum’s
performance
• Get answers to your questions
• Contact your local support centre
iRobot Customer CareTroubleshooting
Your dirt disposal will tell you if something is wrong via an LED indicator on
the front of the canister and through the iRobot Home app.
This product has been equipped with a thermal protector designed to
protect against damage due to overheating. If the protector operates, the
motor will stop running. If this happens, unplug the unit, allow it to cool for
30 minutes, clear any obstructions from the evacuation port and evacuation
tube, then plug the unit back in.
LED Indicator Common error How to fix
Solid Red Bag full or missing 1. Replace bag if it is full or missing.
2. Make sure that the bag is securely
inserted.
3. If problem persists, remove any debris
from the port on the bottom of your
robot and the dirt disposal.
Blinking Red There is a leak or
a clog in the dock
evacuation path
1. Make sure that the canister lid is
pushed down and firmly sealed.
Holdthe clean button on your
robotdown for 2 seconds to
manually empty the bin.
2. Remove any debris from the port on
the bottom of your robot and dirt
disposal.
3. Unplug the dirt disposal from the wall.
Place it on its side and inspect the
debris evacuation tube for debris. If
necessary, remove the tube to clear
any debris.
To Next Page
Loading...
Need help?
General
