ivc US - User Manual

General Commercial
Limited Warranty
LAMINATE

Summary

Commercial Laminate Warranty Information

Warranties Defined

Explains the specific warranty coverage terms for laminate flooring.

General Laminate Commercial Limited Warranty Conditions & Owner Obligations

Outlines the conditions and owner responsibilities for the laminate warranty.

IVC Laminate Commercial Warranty Details

Provides detailed information and exclusions for IVC laminate warranties.

IVC Laminate Commercial Limited Warranty Proration

Details the prorated schedule for labor and material reimbursement.

IVC US Commercial Installation Guide - Laminate PXP & DXP

Materials Required for Installation

Lists materials needed for laminate floor installation.

Acceptable Underlayments

Details suitable underlayment materials and conditions.

Radiant Heating

Explains how to install laminate flooring with radiant heating systems.

Storage and Handling

Guidelines for storing and handling laminate flooring before installation.

Subfloor and Wall;Door Preparation

Steps for preparing the subfloor and doorframes for installation.

How to Install ComfortSound Underlayment

Instructions for installing ComfortSound underlayment.

Start of Installation

Initial steps and considerations before starting the flooring installation.

PressXpress (PXP) Installation

Detailed steps for installing laminate using the PressXpress click system.

DropXpress (DXP) Installation

Detailed steps for installing laminate using the DropXpress click system.

Installation Option A: Corner Start

Step-by-step guide for starting laminate installation in a corner.

Doorway Installation

Instructions for installing laminate planks around doorways.

Installation Option B: Doorway Start

Step-by-step guide for starting laminate installation from a doorway.

Installation Finish

Final steps for completing the laminate flooring installation.

IVC US Laminate Care & Maintenance Guide - Commercial

Preventative Measures

Actions to take to protect and maintain the laminate flooring.

Daily Use: Dry Cleaning

Recommended dry cleaning methods for everyday maintenance.

Intensive Use: Slightly Damp Cleaning

Procedures for slightly damp cleaning to remove tougher dirt.

How to Treat Stains, Spills & Scuffs

Methods for removing common stains, spills, and scuffs from laminate.

IVC US How to File a Claim

What Youll Need

Documents and information required to file a warranty claim.

Overview

1. Function Description
2. Important Technical Specifications
3. Usage Features
4. Maintenance Features

This document outlines the General Commercial Limited Warranty for IVC US Laminate flooring, covering various aspects from product specifications to installation, care, and claim procedures. The warranty ensures that IVC US laminate floors will perform as expected under normal circumstances when installed and maintained according to the provided guidelines.

Function Description

The IVC US General Commercial Limited Warranty for Laminate flooring serves to protect the original end-user against manufacturing defects, issues with click connection integrity, household stains, fading, and wear-through of the wear layer. It provides a framework for proper installation, maintenance, and outlines the conditions and obligations for owners to maintain warranty coverage. The document also details the process for filing a claim and the remedies available should a warranty claim be approved.

Important Technical Specifications

The warranty covers IVC US Commercial Laminate Flooring Collections, specifically 8mm and 12mm products from the Balterio brand. These products are designed as floating floor systems.

• Warranty Coverage:

  • Manufacturing Defects Warranty: Ensures the floor is free of manufacturing defects.
  • Click Connection Integrity Warranty: Guarantees the locking system remains connected and preserved.
  • Household Stain Resistant Warranty: Protects against permanent stains from common household products (excluding permanent marker, dyes, and finishing stains).
  • Fade Resistance Warranty: Ensures resistance to fading over time (laminate is fade resistant, not 100% fade proof; superficial fading/gloss variation is not considered a fault).
  • Wear Resistance Warranty: Covers complete loss of the wear layer, altering the printed pattern (gloss reduction and reduced resistance of V-Groove are not covered).

• Installation Requirements:

  • Temperature & Humidity: Room temperature must be between 65°F - 85°F (18°C - 29°C) for 48 hours before, during, and after installation. Relative indoor air humidity must be maintained between 40% and 65% year-round.
  • Subfloor Flatness: Maximum 3/16 inch in a 3-foot span (4 mm in a 1-meter span).
  • Moisture Barrier: Required for concrete substrates. IVC US recommends Balterio ComfortSound underlayment (an all-in-one solution with moisture barrier). If using a separate underlayment/moisture barrier from another manufacturer, the warranty may be void.
  • Concrete Subfloor Moisture Levels: Must be 8 lbs. or less per 1000 square feet per 24 hours (anhydrous calcium chloride test per ASTM F1869) or max 85% RH (ASTM F2170). CM Method humidity should not exceed 2.5%.
  • Radiant Heating: Can be used if warm water lines are min. 1.2 inches (3 cm) underneath the surface. Contact temperature of the floor must not exceed 85°F (29°C), and max warm water temperature 122°F (50°C). Electrical underfloor heating must not exceed 60W/m2.
  • Expansion Gaps: Minimum 3/8 inch (8 mm) along the perimeter and fixed objects. Spacers must be placed at least every 20 inches (50 cm). Connection profiles (T-molding) are required every 40 feet (12 m). Adjoining row joint separation must be at least 10 inches (25 cm).
  • Installation Method: Floating system; must NOT be nailed or glued down. Cabinets or walls should not be installed on top of laminate floors.

• Commercial Use Application Chart:

  • Healthcare: Med Clinics, Retirement Centers, Doctors' Offices, Hospice, Assisted Living (Recommended for corridors, patient rooms, lobby, waiting rooms, cafeterias, exam rooms, common areas).
  • Corporate: Professional Offices (accountants, lawyers, etc.), Banks (Recommended for offices, hallways, lobby, reception areas, bathrooms, break rooms, conference rooms).
  • Retail: Main street, Boutiques, Retail Store, Art Galleries, Bookstores, Coffee Shops, Dry Cleaners, Gift Shops, Jewelry Stores, Beauty Salons, Barber Shops (Recommended for dressing rooms, entire store).
  • Multi-Family Housing: Apartments, Condos, Military Housing (Recommended for any room, including common areas).
  • Hospitality: Hotel, Motel, Restaurants (Recommended for guest rooms, lobby, hallways, excluding commercial kitchens).
  • Education: Daycare, Pre School, Elementary and Secondary Learning, Universities, Libraries (Recommended for dorms, common areas, cafeterias, class rooms, auditoriums, libraries, excluding gymnasiums).
  • Note: Spas, saunas, steam rooms, pool areas, and/or excessive moisture areas are NOT approved or warranted.

Usage Features

• Floating Floor System: IVC US Laminate products are designed as floating floors, allowing installation over virtually any hard surface.
• Click System: Features PressXpress (PXP) and DropXpress (DXP) locking systems, allowing for flexible starting positions (right-to-left or left-to-right).
• Acclimation: Flooring must acclimate for a minimum of 48 hours in the installation area.
• Subfloor Preparation: Subfloor must be clean, smooth, flat, dry, and sound. Squeaky floors should be repaired, high spots sanded/planed, and low spots filled.
• Doorframe Preparation: Doorframes can be undercut to allow planks to slide underneath.
• Mixing Planks: To achieve maximum appearance, planks from two to three cartons should be mixed.
• Transition Pieces: Recommended in each doorway and for rooms with immediate access to the street.
• Furniture Protection: Furniture should be supported with wide, weight-bearing, smooth non-staining floor protectors or felt pads (at least one inch in diameter, resting flat on the floor). Chair mats are recommended under chairs/stools with wheels/casters.

Maintenance Features

• Preventative Measures:
  • Avoid contact with dirt, sand, grit, oil, or asphalt by using carpets or vinyl-back doormats at entrances.
  • Maintain indoor air humidity between 40% and 65%.
  • Use soft rubber wheels on chairs.
  • Do not use vacuum cleaners with rotating beater bars.
  • Do NOT use a steam mop.
• Cleaning (First Time):
  • Remove dirt/dust with a soft brush or vacuum cleaner with a soft parquet brush.
  • Clean with a dry dust cloth, then with a slightly damp cloth and laminate cleaner.
  • Repeat if necessary.
• Daily Use (Dry Cleaning):
  • Use a vacuum cleaner with a soft parquet brush or dry electrostatic dust cloths.
  • Work the cleaner lengthways along panels in an overlapping zigzag motion.
• Intensive Use (Slightly Damp Cleaning):
  • Wet cleaning is not recommended.
  • Clean with a well-wrung out cloth, working lengthways along panels in a fluent zigzag motion without applying pressure.
  • Dry the surface thoroughly with a clean cloth and remove any puddles immediately.
• Stain Treatment:
  • Rubber marks, scrapes, scuffs, dirt, pencil/crayon marks: Use a dust cloth.
  • Fruit, berries, milk, beer, wine, tea, soft drinks: Wipe off immediately with an absorbent cloth (or damp cloth if dried in), then rub dry.
  • Blood, urine: Remove immediately with a damp cloth, then use a suitable laminate cleaner.
  • Nail polish, shoe polish, varnish, ink, makeup, felt pen: Apply a drop of acetone on a clean cloth to the stain only.
  • Chocolate, fat, oil: Remove with a suitable laminate cleaner.
  • Greasy stains: Mix 1/2 tablespoon of lemon juice or plain vinegar in a bucket of clean water and mop with a well-wrung cloth. Repeat for persistent residue.
• General Care:
  • Always lift and carry furniture/appliances; do not push, pull, or drag. Place hardboards between flooring and object when moving heavy items.
  • Read cautionary information on all cleaners.

ivc US Specifications

General

Brand	ivc
Model	US
Category	Household Appliance
Language	English