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4. Question the homeowner to determine, if possible, what specific component is not functioning.
• Use the map of the spa (see below); become familiar with the components and their names. This
will also help when speaking to technical service.
• Keep the Owner’s manuals in an accessible place.
• Know the difference between the spa’s components and how they perform when utilized in the
spa. Example: An air control will induce air into the plumbing of the jet, increase the flow of
water and make the jet more powerful.
5.
Ask what is showing on the control panel.
• Are there any error messages? Ask the customer to specifically describe the topside control panel
readout, if any.
6.
Determine if the error message is the result of a safety feature or if a service call needs to be set up.
• “Cool” and/or “Ice” are generally the result of a spa that has just been filled or refilled and doesn’t
require any action on the part of the homeowner or the technician.
•
Know how the filtration system works, what its defaults are, when it comes on and if there are
any automatic times that it will come on during each day. Know the symptoms!
7.
Setting up the appointment.
•
Make sure you verify the name, address, phone number and where the customer can be reached
if not at home.
•
Ask if there is access to the spa if the owner is not going to be present.
• Ask about anything that may bar your access to the spa such as locked gates, locked electrical
boxes, vicious dogs, etc.
Diverter Valve
Air Controls
Topside Control Panel
Pump #2
Load Box
Pump #1
Circulation Pump
Jets
Remote Panel
Waterfalls
Pillow
Filters
Wood Skirt
Fully Foamed
Removable Pan
Spa Map
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